Frequently Asked Questions
Who is eligible to be seen at Student Health?
How do I arrange to be seen at Student Health?
What is the cost of and payment options of a medical evaluation?
What does the co-payment cover?
What do I need at my appointment?
Will I be billed for laboratory and x-ray studies?
Where is Student Health located?
What gynecology and birth control is available?
What options are available after hours?
How may I acquire copies of my medical records?
Are my records provided to my parents?
Are my records provided to me?
What services are not provided by Student Health?
Does Student Health perform HIV testing?
Where can I obtain Sexually Transmitted Infection (STI) evaluation and treatment if I am not eligible to be seen at Student Health (for example in the summer while not enrolled in the current summer session)?
How do I go about acquiring a health form that needs a doctor’s signature for studying abroad?
Who is eligible to be seen at Student Health?
Any student enrolled at WVU is eligible for care. Students pay a mandatory Health Service Fee, automatically charged to the student for the term in which they are enrolled.
Fees paid during the regular term do not cover the summer sessions. Enrollment in any summer term entitles you to receive continued quality care, during the session(s) you are enrolled.
WVU students who are not enrolled in summer classes, but who want to take advantage of Student Health, as well as other educational and recreational services provided by the University, must satisfy either requirement below:
- The student must have been enrolled during the preceding spring semester, be in good standing, be pre-registered for the fall semester classes, and must pay the Summer Services Fee. Students who are not enrolled either semester will not be eligible.
- WVU Extended Learning students enrolled in summer classes will be eligible to take advantage of these services by paying the Summer Services Fee.
How do I arrange to be seen at Student Health?
Call 304-293-2311 during regular work hours, and follow the instructions to obtain medical or gynecological appointments. Walk-ins are seen, but may have to wait longer than those with scheduled appointments. Call 304-293-6972 to obtain psychiatry appointments and Student Assistance Program (SAP).
What is the cost of and payment options of a medical evaluation?
There is a $10 co-payment due at the time of your medical appointment. Complete physical examinations are $25 and gynecology appointments are $30. Payment may be in the form of credit card or debit card, charged to your Mountie Bounty account, or charged to your student account.
What does the co-payment cover?
Evaluation by our staff and limited laboratory and x-ray studies are covered.
What do I need at my appointment?
Your WVU Mountaineer Student ID and co-payment are needed. Once you have been seen at Student Health you will be provided a blue Patient Identification Card which should accompany you to subsequent visits. You will also be asked to provide your medical history, including current medications and known allergies.
Will I be billed for laboratory and x-ray studies?
Our staff will explain if these services will be charged to you. If medical insurance coverage is involved, you are responsible for submitting the charges to your insurance company and making payment for that which is not covered by insurance.
Where is Student Health located?
Please follow the directions to Health Sciences Center South.
What gynecology and birth control is available?
The federally funded Family Planning Program provides students with contraceptive supplies. The need for GYN appointments is reserved for annual medical exam, including a gynecologic exam (a pelvic exam) and a biannual PAP smear, which is a requirement of the Family Planning Program. Female concerns, including vaginal discharge and irritations in the anatomy covered by underwear, can be addressed in a regular medical appointment.
What options are available after hours?
WVU Urgent Care, located on Van Voorhis road behind Applebee’s, is open every day (except Thanksgiving and Christmas) from 8 a.m. – 8 p.m. for after hours urgent medical needs. The Jon Michael Moore Trauma Center (Emergency Department) at Ruby Memorial Hospital is available 24/7 365 days a year for emergency care. Costs incurred at the Emergency Department or WVU Urgent Care are the responsibility of the student. Students are advised to review their insurance coverage prior to enrollment.
How may I acquire copies of my medical records?
You are required to present a signed
Authorization for Release of Information
. You may mail, fax or bring the form to Student Health. There is a fee.
Are my records provided to my parents?
Your medical records are confidential. You are the only person who will be granted permission to view your medical records, unless you provide a release to a medical facility. Student Health will not provide your parents any portion of your medical chart or verbal information confirming or denying your visit with us.
Are medications provided to me?
Prescriptions are dispensed at the discretion of the health care provider. Medications are generally not provided by Student Health. You will be responsible for filling a prescription at a local pharmacy. There is a pharmacy at the Physician Office Center (next to Ruby Hospital), and there are a variety of private pharmacies throughout town. Kroger and Rite Aid pharmacies are close to Student Health and the ERC (Towers). At this time, the only student discount is at the Physicians Office Center (POC).
What services are not provided by Student Health?
Dental care, optometry (vision testing for glasses/contact lenses), infirmary beds or inpatient services, diagnostic tests ordered by physicians outside Student Health, ongoing physical therapy and orthopedic treatment and care for life or limb threatening emergencies are not provided by Student Health.
Does Student Health perform HIV testing?
Yes, the test is available confidentially. Additionally, two free(and anonymous by request) test sites are available in the community: Monongalia County Health Department at 453 VanVoorhis Road (304-598-5100) and Health Right clinic at 341 Spruce Street (304-292-8234). All options require appointments.
Where can I obtain Sexually Transmitted Infection (STI) evaluation and treatment if I am not eligible to be seen at Student Health (for example in the summer while not enrolled in the current summer session)?
Monongalia County Health Department has a clinic on the first and third Thursday of the month between 12:30 and 3:00pm. Call 304-598-5119 to obtain an appointment. All County Health Departments in West Virginia have some clinics dedicated to STIs. In Fairmont, WV, located in Marion County, adjacent to Monongalia County, 20 minutes from Morgantown, there is a John Manchin Senior Health Care Center which offers limited STI evaluations, as well as the Family Planning Program, during appointment slots weekdays 8am – 5pm. The phone number is 304-363-2500.
How do I go about acquiring a health form that needs a doctor’s signature for studying abroad??
This health form is required by the Study Abroad Program. It requires a complete physical examination. A health care provider at Student Health, an urgent care clinic, or your private physician’s office can complete the health form. Call 304-293-2311 to make a physical appointment. Travel appointments are $25. If you are traveling to a developing country, you may need immunizations that can be done in a separate travel appointment. Check with your class instructor if a group travel visit has been arranged. If you need an individual travel appointment, arrange the appointment by calling 304-293-1379.
West Virginia University is an Equal Opportunity/Affirmative Action Institution.
