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Mental Health

Orientation to Services

Orientation to Services

Welcome to the Carruth Center for Psychological and Psychiatric Services (CCPPS). Thank you for trusting us to assist you with your personal concerns. CCPPS is a multidisciplinary unit composed of social workers, psychologists, counselors, psychiatrists, physicians, physician’s assistants, and graduate students in training who work collaboratively to address the psychological and psychiatric needs of our students.

Please take the time to read and understand this document and ask your therapist about any portions which may be unclear to you. This document contains important information about our professional services and what to expect from your visit to CCPPS.

Therapy Services

Some things to expect during your initial visit:

  • You will complete some paperwork and some forms on a computer
  • See our Informed Consent
  • You will meet, briefly (~30 minutes), with one of our clinical staff
  • You will have an opportunity to talk about your reasons for visiting and will be asked several questions so the therapist can better understand your needs
  • You will be provided with information about services/treatment options which include:
  • -Group therapy
    -Brief individual therapy ( with most attending 1-4 sessions)
    -Couples therapy (on a very limited basis depending on clinical demand)
    -Referral to other services (e.g., therapists in the community, psychiatry)
    -Your counselor will help you decide what treatment best fits your needs


Who can use CCPPS services?

  • Any student enrolled at the university who can provide proof of eligibility and has paid the appropriate fees
  • The number of sessions each student needs will vary from person to person, and is based upon a collaborative understanding between the counselor and student. Under certain circumstances, additional sessions may be approved. If additional sessions are requested by the student’s counselor and approved, a $25.00 service fee will be assessed for each session.
  • Some students may benefit from longer term or specialized treatment that is not available at the center. When students require these kinds of services, the intake/triage counselor will help them arrange counseling with outside counselors/psychologists or treatment agencies and additional fees and/or insurance coverage may be required. unt
  • MindFit and Student Assistance Program services are available at an additional cost
  • Group counseling sessions are unlimited and will not incur a fee.

Cancellation policy

Regular attendance is an important part of participation in therapy services. If you must miss appointments, keep in mind the following:

  • It is your responsibility to notify your therapist or the Carruth Center of your need to cancel (please do so 24 hours in advance if possible)
  • If you fail to cancel your appointment or repeatedly cancel appointments, your therapist may be unable to hold an appointment time for you
  • Students who routinely miss and/or cancel appointments may be reassigned to services through our Drop-in hours.

Emergency Services

If you are in need of immediate psychological help when your therapist is not available, the following services are available:

  • Between 8:30 AM and 4:30 PM (M – F): Please visit our Drop-In Hours and be sure to inform the front desk staff you are experiencing a crisis
  • After hours: Call 304-293-4431 and ask to speak with the therapist on call
  • If for some reason that option is not available to you, visit the nearest Emergency Room and ask for the mental health professional on call

Additional emergency numbers available 24/7 which may help in case of emergency

  • National Suicide Prevention Lifeline: 1-800-273-8255
  • Valley Health Care System Emergency Hotline: 1-800-232-0020
  • Rape and Domestic Violence Information Center: 304-292-5100

Mandated Counseling

  • Counseling to meet the requirements of alcohol/substance use-related sanctions are available for a fee from our staff in the Student Assistance Program
  • Other types of judicial, academic program or court mandated counseling are not provided at CCPPS

Withdrawals and Requests for Letters

  • CCPPS staff do not manage withdrawal requests and cannot provide medical withdrawals
  • Only in rare circumstances, for ongoing clients, are CCPPS staff may provide letters regarding use of services for various purposes (e.g., financial aid appeals). The decision as to whether to provide a letter and what to include is made by your counselor.

Technology (Twitter, Facebook)

For your privacy and care, CCPPS staff do not communicate/interact with students who are clients via Facebook, Twitter, or other social media outlets.


If you are under age 18, please note the law may provide your parents the right to examine your treatment records. Before giving your parents or legal guardian any information, we will discuss the matter with you, if possible, and do our best to handle any objections you may have with what we are prepared to disclose.