Skip to main content

Mental Health

FAQ's


FAQ's

Frequently Asked Questions


Where is the Carruth Center (CCPPS) located?

The Carruth Center has three offices on the WVU Campus. Most of our counselors/clinicians work on the 3rd floor of the Student Services Center, next to the Mountainlair on the Downtown campus. Our psychiatry staff is mainly located at the Health Sciences Center, on the ground floor near Student Health. Finally, our Student Assistance Program – which addresses substance abuse concerns – is located in Boreman Hall North on the Downtown campus.

Back to Top


How do I arrange to see a counselor/psychiatrist/etc.?

To schedule an initial counseling appointment, contact us at (304) 293-4431 during business hours (M-F, 8:15 am to 4:45 pm). The front staff will ask you for your name, contact information and if you require emergency assistance. You will be asked to come for a 75- 90 minute appointment to complete some background information and then meet with an intake counselor.

Those needing to see a psychiatrist should call (304) 293-6972 to arrange an appointment. A psychiatrist is a physician certified in treating mental illness and he or she can prescribe medication if recommended. Students should also call this number if they have questions regarding sexual assault awareness and/or prevention, or to speak with a counselor about sexual assault.

If a student wants to speak with someone about substance abuse concern or if they have a substance related judicial or residence hall difficulty they should call the Student Assistance Program at (304) 293-4477.

Back to Top


What are your hours?

Downtown Office, Student Services Building: 8:15 am – 4:45 pm, M-F

Walk-In Clinic: 8:15 am – 4:45 pm, M-F

Counseling Appointments: 8:30 am – 7:00pm, M-Th (note: a limited number of evening appointments are available and they fill up quickly; 8:30 am – 4:45 pm, F

Student Assistant Program: 8:15 am – 4:45 pm, M-F

Health Sciences Office (for psychiatry): 8:15 am – 4:45 pm, M-F (appointments only)

Back to Top


How do I know if I need counseling?

Questions, choices, concerns, and changes are all a normal part of university life. Sometimes students can work through them on their own or with the help of friends and family. Sometimes, they can feel too private, overwhelming or complicated to share with someone you know. When this is the case, talking to a counselor can provide a safe, neutral, confidential setting to explore your concerns and move toward making changes to improve your life.

What are some of the reasons students seek counseling?

Students come to CCPPS for many different reasons. Counseling can help if you are experiencing any of the following:
  • Relationship Concerns
  • Problems with school or studying
  • Adjusting to WVU and being away from home
  • Wanting to improve your self-confidence
  • Wanting to improve your family or other relationship
  • Difficulty taking care of normal “day to day” life activities
  • Having problems with your mood
  • Worrying to much
  • Not fitting into the campus culture
  • Thinking about ending your life
  • Consuming too much alcohol or other drugs
  • Questions about your sexuality
  • Eating too little or too much
  • Thinking about dropping out of WVU
  • Recovering from unwanted sexual contact or violence
  • Carrying a secret that you haven’t told anyone , but wish that you could
  • Difficulty balancing the demands of student life.
  • Questions or concerns about your racial or culture identity
  • Grieving over the loss of someone close to you

It is also okay if you don’t know what you want to address; we can help you figure that out as well.

Back to Top


How do I know if I need individual or group counseling?

When you meet with a clinician during your initial intake or consultation, he or she will discuss with you the different services available and his/her recommendations given your concerns, goals and available treatment options. Sometimes students are reluctant to participate in group counseling, but in many situations this form of treatment can be more helpful than individual treatment. To learn more about group counseling, please visit our Group Counseling web page.

Back to Top


If I come for counseling, does it mean I’m mentally ill?

No; we offer help with a variety of issues that can feel overwhelming but are actually pretty common among college students. Some of these include adjusting to new academic demands, homesickness, dealing with parental expectations, choosing a major or career, dealing with difficult roommates, and dating/relationship issues. Therapy works by helping you objectively look at behaviors, feelings, and thoughts in situations you find problematic.

Back to Top


How do I arrange for personality or cognitive testing?

If you are interested in career or personality testing, simply visit the Walk-In Clinic in the Student Services Building between 9:00 am and 4:00 pm, M-F. We offer a number of tests and assessments in this area, with fees ranging from $20 to $35.

If you would like to speak with someone about being tested for a learning disability, please call the Office of Disability Services at 304-293-6700. They will determine if our testing services are needed, and will arrange an appointment. Due to the lengthy nature of cognitive testing (several hours), these services are by appointment only.

Back to Top


How does counseling work, anyway?

Perhaps the best brief answer comes from the pamphlet “Talk to Someone Who Can Help” published by the American Psychological Association: “Therapy works by helping you objectively look at behaviors, feelings, and thoughts in situations which you find problematic. It helps you to learn more effective ways of dealing with those situations. Therapy is a collaborative effort. You and your psychologist will identify your goals—what you want to have happen—and agree on how you’ll know when you’re making progress. Your psychologist will talk to you about the length of time it may take to help you see changes. Progress, and change, can happen. Nine out of ten Americans surveyed by Consumer Reports said that psychotherapy had helped them.”

Back to Top


Are your services confidential?

Yes; we take confidentiality very seriously, and will not release your protected health care information without your written consent unless presented with a court order. CCPPS records are confidential and not part of or connected in any way to your academic records.

In rare cases, we may need to seek help from others to ensure your safety or the safety of others; in these situations, only the minimum information necessary will be shared with appropriate persons. Prior to your first meeting with a counselor, you will receive our Informed Consent form and Notice of Privacy Practices. Please discuss these with your counselor if you have any questions or concerns.

Back to Top


How do I arrange for testing?

If you would like to speak with someone about being tested for a learning disability, please call the Office of Disability Services at 304-293-6700. They will determine if our testing services are needed, and will arrange an appointment. Due to the lengthy nature of cognitive testing (several hours), these services are by appointment only.

Back to Top


Who are your staff members?

In addition to our wonderful support staff at each of our three locations, our Center includes:

– Nine licensed psychologists – Three physicians (two psychiatrists) and one licensed physician assistant – Three social workers – 10-15 interns, graduate assistants, and practicum students in the fields of psychology, social work, and sports medicine

Back to Top


Are there limits or fees to the services I can receive?

CCPPS counseling treatment philosophy is based on a brief treatment model. As is clinically necessary, students may participate in up to 12 individual or couples counseling sessions from a counselor, social worker or psychologist for no cost. Counseling research and our many years of experience suggests that most students who participate in treatment services at counseling centers get the help they need within 1-4 sessions. The number of sessions each student needs will vary from person to person, and is based upon a collaborative understanding between the counselor and student. Under certain circumstance, additional sessions beyond 12 may be approved. If additional sessions are requested by the student’s counselor and approved, a $15 service fee will be assessed for each session. Group counseling sessions, however, are unlimited and will not incur a fee. Some students may benefit from longer term or specialized treatment that is not available at the center. When students require these kinds of services, the intake/triage counselor will help them arrange counseling with outside counselors/psychologists or treatment agencies and additional fees and/or insurance coverage may be required.

Additional services, such as the full substance abuse treatment program or the Calmer Anger Management program, will require additional fees.

Back to Top


Do you prescribe medications, such as for depression?

Our psychiatry staff may prescribe medications if they believe it will benefit the student. Students should prepare to discuss their need for medication with their doctor, and be open and complete about their symptoms, medical history, and current use of other medications prior to accepting a new prescription.

Back to Top